If you have any issues with your order, please email us with the subject as Order Amend along with the order number and the request as soon as possible.
What we can change:
- Shipping address - within the same destination country (except orders paid via PayPal or Amazon Pay) - up until your order has been shipped
- Remove & refund items - up until your order has been picked
- Cancel the entire order - up until your order has been shipped
What we can't change:
- Swapping the colour of an item
- Swapping the size/option of an item
- Shipping address for orders paid via PayPal or Amazon Pay
If you need a different size/colour option or you need to change the address and you paid via PayPal or Amazon Pay then please place a new order and request to cancel the original. To do this, please email us with the subject as Order Amend along with the original order number and the request to cancel the order as soon as possible. As long as we're able to catch the order before it's been shipped, then we'll cancel the order and refund you in full.
Email us on firstname.lastname@example.org